FMASupport
Email support@fmasoul.com. We usually reply within two business days. Include your device model, and the email you sign in with if it’s about your account.
Common questions
Do I need an account?
No. The foundation drills work without signing in. Sign in with Apple, Google, or Microsoft to keep your playlists across devices.
I signed in but my drills didn’t unlock.
Make sure you’re signed in with the same account (same provider, same email) on the website and in the app. Then close the app completely and open it again to refresh your account. If it still doesn’t work, email us and include the email you signed in with.
A download failed or won’t play.
Tap the retry control on the failed drill. Downloads need a connection and enough free storage. If a drill keeps failing, delete the download and try again. Downloaded drills play offline.
The video and the metronome are out of sync.
Pause and resume the session to re-align them. If it keeps happening, email us your device model and the drill name.
How do I delete my account?
In the app, open the settings drawer and tap Delete account, or follow the steps on the account deletion page.
Safety
Stop training if you feel pain, dizziness, or discomfort, and see a physician before starting any new exercise program. See the physical training section of our Terms of Service.